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Privacy

Last Updated: 30 August 2025

 

1. Introduction

 Dreamward Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. We are a limited company registered in England and Wales under company number 15743097. Our registered office is at 10 The Towers, Lower Mortlake Road, Richmond, TW9 2JR.

This policy explains our approach to personal data. Our business model is designed to minimise the data we handle directly. For any property transaction, we collect only the most basic information required to identify the parties and the property before passing the process to the respective legal representatives.

This policy explains what limited data we collect, how we use it, and how we keep it secure. For the purpose of the UK General Data Protection Regulation (UK GDPR), we are the data controller for the specific information we collect as outlined below.

If you have any questions regarding this policy, you can contact us at:

  • Email: hello@dreamward.co.uk
  • Post: 10 The Towers, Lower Mortlake Road, Richmond TW9 2JR
  • Telephone: 07379 034895

 

2. Our Data Collection Principle

 Our principle is to collect the minimum information required to facilitate a property transaction.

All sensitive information required to legally complete the property transaction — including proof of identity and financial details — will be collected and processed directly by your and our appointed solicitors. We do not collect or store this sensitive information. You should refer to your solicitor’s privacy policy for details on how they handle your data.

 

3. What Information Do We Collect?

 In line with our data collection principle, we only collect the following:

  • Essential Transaction Data:
    • If you are selling a property to us: The full address of the property and the full name(s) of the legal owner(s).
    • If you are buying a property from us: Your full name.
  • Optional Contact Data:
    • Should you choose to provide them, we may also collect your telephone number and/or email address. You are not required to provide this information to us, but it helps us communicate with you efficiently regarding your transaction.

 

4. How Do We Collect Your Data?

 We collect this limited data solely through Direct Interactions when you correspond with us by phone, email, post, or via our website to express interest in buying or selling a property.

 

5. How and Why We Use Your Data (Lawful Basis for Processing)

 We use the data we collect for two specific purposes:

  1. To instruct solicitors to begin the conveyancing process for a property transaction. We use your Essential Transaction Data for this purpose. Our lawful basis for this is to take the necessary steps at your request to enter into a contract.
  2. To contact you regarding matters related directly to the property transaction. We will use your Optional Contact Data for this purpose only. Our lawful basis for this is our legitimate interest in maintaining efficient communication to facilitate the transaction you have entered into.

We will not use your Optional Contact Data for any marketing purposes without your express consent.

 

6. Who We Share Your Data With

 We only share your data with parties who strictly need it to initiate and progress the legal process. This includes:

  • Your Appointed Solicitor: To inform them of the transaction and provide them with your contact details if you have supplied them.
  • Our Appointed Solicitor: To instruct them to act on our behalf and provide them with your contact details if you have supplied them.
  • A Replacement Purchaser (if applicable, as per our Terms and Conditions): We will provide them with the property address and the seller’s name only.

 

7. Data Security

 We have put in place appropriate security measures to prevent the limited personal data we hold from being accidentally lost, used, or accessed in an unauthorised way.

 

8. Data Retention

 We will retain your data only for as long as is necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. This typically means we may retain the information for the duration of the transaction and for a period of six years after completion for our business records.

 

9. Your Legal Rights

 Under UK data protection law, you have rights over the data we hold, including:

  • Right of Access: To request a copy of the information that we hold about you.
  • Right of Rectification: To correct data that we hold about you that is inaccurate or incomplete.
  • Right to be Forgotten: To ask for the data we hold about you to be erased from our records.
  • Right to Restriction of Processing: To ask us to restrict how we process your data.
  • Right to Object: To object to our processing of your data.

To exercise any of these rights, please contact us using the details in Section 1.

 

10. Complaints

 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

11. Changes to This Privacy Policy

 We keep this policy under regular review. Any updates will be posted on this page.